Click on a segment title to jump to more information:
- How to EDUCATE your customers to make the RIGHT decisions!
- How to get people to ASK YOU to perform PREVENTATIVE MAINTENANCE SERVICES!
- How to ELIMINATE COMEBACKS & LEAD YOUR TECHS TO TOP PERFORMANCE!
- Learn how to CONTROL profits and MAKE THE BOSS LOVE YOU!
- How to RAISE your average RO ABOVE the national average and have people THANK you for it!
- How to have FUN writing over a MILLION Bucks per year, and ENJOY your work!
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Segment 1: How to EDUCATE your customers to make the RIGHT decisions!
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This is the ADVANCED Service Advisor’s course that brings everything you’ve ever learned about people, sales, and service together in a simple format that will allow you to RAISE your average RO, INCREASE your REFERRAL business, and REDUCE customer COMPLAINTS! You can get back to ENJOYING your job!
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Segment 2: How to get people to ASK YOU to perform PREVENTATIVE MAINTENANCE SERVICES!
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It’s all about putting the RIGHT concerns FIRST! Once you learn this SIMPLE, THREE-STEP method for triggering the “buy” reaction in a conversation…customers will return year after year and ASK YOU what ADDITTIONAL PM services they can buy!Included in this segment is one FREE Pocket Guide to Selling Preventative Maintenance! We’ll actually go through the guide together and teach you how to use this money making, RO Building tool, so YOU can raise your sales THE DAY YOU GET BACK FROM THE TRAINING SESSION! Back to top
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Segment 3: How to ELIMINATE COMEBACKS & LEAD YOUR TECHS TO TOP PERFORMANCE!
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If the Service Advisor is dialed in to his customers AND his technicians through asking the right questions of BOTH, he can increase the technician’s ACCURACY and his PRODUCTIVITY! The properly written work order can cut diagnostic time by 70%! This builds GREAT trust and CONFIDENCE between the Customer and the Business! This is one segment ALL SERVICE PROFESSIONALS SHOULD ATTEND!
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Segment 4: Profits are YOUR responsibility...learn how to CONTROL THEM and MAKE THE BOSS LOVE YOU!
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Terry Keller will teach the INSIDER’S SECRETS on how our OWN Service Advisors control our profits and manage them FORWARD to GREAT SUCCESS! We’ll show ACTUAL numbers, benchmarks, and the METHODS we use successfully in leading the management of independent shops across the United States! Service Writers are CRITICAL to the SUCCESS of your shop! Let us prepare the to PERFORM at a level you thought impossible!
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Segment 5: The INSIDER SECRETS on How to RAISE your average RO ABOVE the national average and have people THANK you for it!
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Our repair shop has an average repair order (ticket) of over $500.00! We have more repeat business than ANY shop we’ve ever seen! We’ll teach YOU how to “Service your way” into the SAME situation! No one WANTS to let something they understand hurt them…the real question is how to make them understand! Come and let us share with you how we mastered this process with our customers, and then those of our clients everywhere!
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Segment 6: How to have FUN writing over a MILLION Bucks per year, and ENJOY your work!
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We will share the FISH philosophy with your service Team! If you want high performance, there must also be high ENJOYMENT in each person's position! We'll teach them a PROVEN class on how to have appropriate fun at work, and how to bring the customer into the fun so your business can offer "WORLD FAMOUS" service!
This segment will include watching a video together, a discussion during and afterward, as well as some very positive, and healthy exercises on creating a fun and healthy work environment.
We will also instruct on the personal and professional dangers of inappropriate behavior, such as ridicule, "old boy networks" or "cliques," resentment and gossip.
This course is an excellent way to wrap up the experience and brings everyone to the reality that we are what we do. Work, home, or anywhere in life...it's CRITICAL to be positive, and to enjoy the path and the people as well as the work!
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